Monitoring

Proactive care to keep your system up and cut long term costs.

The maintenance and monitoring portion of our service is a remote IT service. This provides proactive IT support covering server and software updates, data backup service, anti-virus monitoring service and maintenance, as well as firewall monitoring service. The program is designed to alert our highly skilled technicians of potential problems before they arise. We take personal responsibility for your network. Your organization will be assigned a dedicated IT services manager, a highly experienced, fully qualified on-site consultant (as needed) and a help desk technician.

Server

• 24/7 monitoring of all applications and performance parameters.
• Critical Event monitoring – alerts NSK of any major errors recorded in the event logs.
• CPU performance, Disk usage, Memory usage, page file usage, NIC throughput and all other performance related aspects are monitored and recorded for reference.

Security

• Windows Server Security patches are applied automatically on a weekly basis after they are white listed.

Network

• Router/Switch/FirewaII monitoring: SNMP, POSIX, and ICMP enabled devices are capable of being monitored for functionality, error, alerts, and input/output communications.
• UPS monitoring: Hardware monitoring for network attachable UPS devices. Otherwise the UPS monitoring software (APC Powerchute) will be monitored for errors and alerts.

Desktop Agents

• Automatic Spyware updates and removal and Anti-Virus updates.
• Temporary Internet file deletion and weekly file cache cleanup.
• Disk Space monitoring and SMART monitoring.
• Automatic security updates managed entirely by the installed agent.
• Very small footprint – does not affect end user.

Related Packages & Services

NSK InclusiveThe complete bundle of services no business should be without.

Server Assessment, secure setup and support of on-site servers.

Network Design and set up a business server.

Device Solutions to all of your important business tools including laptops, tablets and smart phones.