Careers

Software Support Engineer

Essential Functions (Core duties or tasks)

Provide entry to mid-level support of all applications implemented by NSK to its clients (will require both the ability to communicate well with the client and the ability to perform entry to mid-level code writing and report generation);
Escalate more complex tickets to the appropriate software engineer;
Serve as the first point of contact for all software support issues;
Perform routine updates, backups and monitoring of client applications;
Monitor ticketing system and make sure tickets are prioritized and completed in a timely fashion;
Be accountable for tickets;
Assist with creating PRDs and functional specifications;
Coordinate and monitor software application projects for development clients;
Attend triage meetings and provide valuable input that will help prioritize bugs;
Provide remote service to clients when applicable;
Document all hours on a daily basis, separating billable hours from non-billable hours, and using as much detail as possible.
Balance a variety of issues and meet various deadlines at the same time.
M-F 8:30am-5:30pm.

Qualifications / Basic Job Requirements

BA in Software Development, Computer Science or related degrees;
At least one year of software development experience;
Excellent written and oral communication skills;
Excellent customer service skills;
Ability to multi-task;
Good organizational skills;
Good judgment/decision making skills;
Ability to work alone and with minimal supervision as well as with a team when needed;
Punctuality.